DELIVERY INFORMATION

Shipping and Handling

For added peace of mind all orders are sent with proof of posting and are insured against loss or damage.
Once your order is dispatched you will receive an email notifying you of this.
The email will contain the tracking code for your order, which can be used to track updates.

Dispatch Schedule

We aim to dispatch all orders received by 1pm, the same day - Monday to Friday.

Royal Mail Delivery options:

  • Royal Mail Tracked 48 delivery: £4.99 (2-3 working days)
  • Royal Mail Tracked 24 delivery: £5.99 (1-2 working days)
  • Royal Mail Special Next Day Delivery (Monday – Thursday): £6.99 (Guaranteed Next Working Day by 1pm – you must order and complete payment by 1pm)
  • Royal Mail Saturday Special Delivery £12.99 (Saturday by 1pm – you must order and complete payment by Friday 3pm)
  • All orders over £50 will be delivered FREE OF CHARGE Royal Mail Tracked 48 delivery
  • All orders over £100 will be delivered FREE OF CHARGE by Royal Mail Special Delivery

Please ensure that the address details you supply are complete and correct. If you receive a card to say that Royal Mail attempted delivery please contact them immediately using the details on the calling card.

Lost or Undeliverable Orders

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

Returns

Visit our Terms and Conditions

Warranty

Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months’ shelf life from when the product is dispatched.

You can send returns to:
Returns @ SoCBD Ltd,
12 Bramble Wynd,
Castlebank,
Inverclyde,
PA14 6RB.

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