At SoCBD.co.uk, we strive to provide high-quality and accurate information to our readers. However, we understand that mistakes can happen, and we take all complaints seriously.
If you have a complaint about any of our editorial content, please follow the procedure outlined below:
Contact us: Please send an email to [email protected] outlining your complaint. Please include as much detail as possible, including the article title, author name, and specific information about the issue you are raising.
Response: We will acknowledge receipt of your complaint within 5 working days. We will then investigate the issue and provide a response within 20 working days. If we require additional time to investigate the issue, we will inform you of the reason for the delay and provide an estimated time for response.
Outcome: We will provide a full and transparent response to your complaint, including any actions taken to address the issue. If we agree that a mistake has been made, we will issue a correction or retraction as appropriate. If we disagree with your complaint, we will explain our position and the reasons for it.
Appeal: If you are not satisfied with the outcome of your complaint, you may appeal to our Managing Editor by emailing [email protected]. The Managing Editor will review the complaint and provide a final response within 20 working days.
We take all complaints seriously and will do our best to resolve any issues in a fair and transparent manner. Thank you for helping us maintain the highest standards of editorial integrity.